Policies

SHIPPING

We use standard USPS First Class shipping unless otherwise requested. I am happy to offer shipping upgrades, but please keep in mind this will increase the shipping costs. All U.S. packages are shipped with a tracking number.

We care about the environment, and ship only with high quality biodegradable envelopes. When you purchase Toil & Trouble goods, you can be confident that your packaging will not be sitting in a landfill for years to come! These envelopes are also reusable, so we encourage you to re-use your package.

International Packages: International packages are shipped using standard USPS Air Mail. If you require insurance or a tracking number, you as the customer are responsible for these additional costs.

Customs and Duties charges: These are charges imposed by the each country's government. The buyer is responsible for paying these charges should they arise.

Once a package has been shipped, it is under the jurisdiction of the Post Office, and we are no longer responsible for the package. If a tracking number shows a package as delivered, we consider the package delivered. 

RETURNS & EXCHANGES

Your satisfaction is very important to us. In cases of defective product, we are happy to replace the defective item. Please contact us within 10 days of receiving the item.

For yarn, we accept exchanges for items that remain in their original sale condition. This means it must be in the original tagged skein, free from exposure to scents such as cigarette smoke, and free of signs of wear (such as from being carried in a bag extensively, or from being handled extensively). We are not able to offer cash refunds, but do offer store credit for returns. To initiate a return, please contact us within 10 days of receiving the product. The item must be received within 30 days of the purchase date. We reserve the right to deny a return or exchange if we deem the product does not meet our standards for re-sellable condition. 

Please note that shipping costs will not be refunded, nor are we able to extend any previous free shipping to exchanges. Unapproved returns will be refused and returned to the sender. Buyer is responsible for additional shipping fees incurred from shipping out a product exchange.

We are not able to offer returns or exchanges for clothing items, except in cases of defective product. We do not offer refunds for pattern sales, as these are digital files.